Name: Carro’s Kitchen- Castries
Address: St Louis St, Castries, Saint Lucia
Rating: 3

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Crystal

Carro’s Kitchen in my opinion offers excellent local cuisine in Castries and I would love to give them 5 stars but their staff offers very distasteful customer service so I rate them one star. The wait time for food is absurd especially when you pre- order, they tell you it’ll be ready in half hour & it never is. My last experience I came in 9 months pregnant, I ordered two meals to go, the waitress told me after writing my order & name on a sticky note, it’ll be ready in half hour, an hour later I returned for pickup, she then questions me, looking around for my order after saying it’s not ready yet, then she says I only ordered one meal, then asking whats my name again & who took my order, this got me really pissed, she never apologized or offered me an alternative to the meals but asked if am waiting some more to get the meals, I told her have given her an hour & I can no longer wait, she said ok no problem and carried on, when I got outside luckily I met one of their cooks who I lamented to about the experience and told her I won’t return there, she reassured me that the meals are ready and took me back in and about a minute or two I got my orders and was relieved to now be able to feed my little baby in my stomach and able to give them another try. They need to hire new staff who actually have training and experience in customer service with smiles and ready to work.
12 months ago
James

Carros Kitchen has good food but horrible customer service!!! You wait almost an hour for the meal, and some of the staff are aggressive and unprofessional. How is it that I called and I am told one price for a meal, then I’m forced to pay almost $10 more when I get to the restaurant ??? And the server will dismiss me by saying if I didn’t have enough money they’ll just put the meal back. What’s worst is there is no one in there who is able to assist you with any greviences. We need to do better St. Lucia!!!!!
1 year ago
Danni Bzdok

We came here not knowing what to expect, and we left full and happy! Such good food and friendly people!
2 years ago

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